Terms & Conditions / Privacy Policy

Terms & Conditions / Privacy Policy

1. Introduction

Welcome to our website. By using our services, you agree to be bound by the terms and conditions below. Please read this document carefully before requesting any service.

2. General Terms


• Scope of Services

  • The company provides specialized services as a DMC (Destination Management Company) in the aviation and travel sector, including but not limited to:
  • Airline ticket booking
  • Planning and coordinating travel programs and tours
  • VIP and airport meet & assist services
  • Event and conference management related to travel
  • Hospitality and ground transportation arrangements
  • Any other services listed on the website or agreed upon in writing

• Client Responsibilities

  • Provide accurate and complete information when requesting any service
  • Ensure the validity of required travel documents (such as passports and visas)
  • Comply with all rules and regulations related to the services provided

• Service Delivery

Services are delivered according to the details displayed on the website or as agreed in writing. Delivery timelines may vary depending on availability or the policies of service providers (such as airlines or hotels).


• Confidentiality

We are committed to protecting client data and will not share it with third parties except for service execution or as required by law.


• Abuse

Using the website or services for illegal or abusive purposes is strictly prohibited. The company reserves the right to cancel any request or account in violation.


• Ownership

All content, designs, and trademarks on the website are owned by the company and may not be used or reproduced without prior authorization.


• Additional Requests

Any request outside the original service scope will be considered an additional service and may incur extra charges.


• Additional Expenses

The client is responsible for any extra charges that result from changes or special requirements, such as booking modifications, price differences, government fees, or emergency costs.


• Age Requirement

Clients must be 18 years of age or older to use the services and complete payment through the website.


3. Payment Terms

  • Full payment must be made before the service is delivered unless otherwise agreed
  • Accepted payment methods are listed on the confirmation page or invoice
  • Any bank transfer fees or financial charges are the responsibility of the client

4. Cancellation & Refund Policy

  • Cancellation and refund policies are subject to the policies of the service provider (such as airlines or hotels)
  • Some services may be strictly non-refundable
  • Cancellation requests must be submitted at least 10 days prior to the service date. Any cancellation made in less than 10 days may not be eligible for a refund or may incur additional charges
  • In case of an approved refund, administrative or third-party fees may be deducted
  • No refund will be issued if the client provides incorrect information or fails to comply with the cancellation policy